CleverTouch software issue - Displaynote- Sandman2@Sandman2 error

[AlexM]

Bit of an odd one this but have just installed the Lynx software provided with CleverTouch boards and I'm getting the following error when I try and run it:

 

Could not load module sandman2@sandman2_check_no_update__0

 

Have tried running with full admin rights, repairing and reinstalling but still no go. Any ideas?

[Jawloms]

Does it require a .NET Framework?

[AlexM]

Does it require a .NET Framework?

 

Not too sure but the machines have .net installed...

[Clevertouch_Rob]

Hi Alex,

 

I'll be in touch with you shortly with a resolution.

 

Thanks

 

Rob

[Clevertouch_Rob]

Can you PM me a Screenshot of the error?

 

Thanks

[AlexM]

Hi Alex,

 

I'll be in touch with you shortly with a resolution.

 

Thanks

 

Rob

 

Great - thanks Rob.

[CleverLynx_Dev]

Could not load module sandman2@sandman2_check_no_update__0

 

Good morning AlexM,

 

We're sorry that you are having problems with Lynx, Rob pointed out your comment and I thought it good to reply.

 

The Lynx software does not use anything called sandman or sandman2, so we are a little perplexed. Where did you get this version of the software from?

 

The current downloads for Lynx are available from:

https://download.saharasupport.com/

 

Official support channels are available via:

https://support.clevertouch.com/support-cases/new

(Where we can get you answers to questions very quickly)

 

Please provide us with a screenshot of the crash and details of where you got the software from and I'll be happy to progress this further?

 

Regards

Phil

[AlexM]

Hi Phil,

 

Apologies for the delay in reply - not been able to get to a free machine on my visits to run some more checks but have done so now. I'm installing/ running the latest versions of all the software. Unfortunately, I made a mistake and it isn't Lynx it's DisplayNote that's causing the issue! Here's a screenshot of the issue:

 

I'm now not here until mid-way through the summer holidays where I'm carrying out extensive network and machine updates but can address any potential solutions then.

 

 

Good morning AlexM,

 

We're sorry that you are having problems with Lynx, Rob pointed out your comment and I thought it good to reply.

 

The Lynx software does not use anything called sandman or sandman2, so we are a little perplexed. Where did you get this version of the software from?

 

The current downloads for Lynx are available from:

https://download.saharasupport.com/

 

Official support channels are available via:

https://support.clevertouch.com/support-cases/new

(Where we can get you answers to questions very quickly)

 

Please provide us with a screenshot of the crash and details of where you got the software from and I'll be happy to progress this further?

 

Regards

Phil

[Clevertouch_Rob]

Hi Alex,

 

I'm afraid we would have to pass you to DisplayNote for this - i would suggest sending them an email at [email protected]

 

Thanks