[ms office - 2016] Issues with logging into 365

[Hiccup121]

Hello,

 

We've been having an issue onsite regarding 365's login. One of our staff members recently had an issue where they were logged out of their office account, and whenever they attempt to log back in, they put in their login email and then the window crashes out and closes. If logging in via Outlook, the window reports that there was an issue with setting up the account and it fails every time.

 

Looking into the issue, we've tried: forfefully removing the email account and resetting it up to no avail; deleting the cached credentials in the credential manager; resetting the cached credentials in the registry editor and reinstalling office.

 

We've really run into a snag here, none of the above fixes have worked. If anyone has any ideas, or has encountered and fixed the issue before, please help!

 

Thanks,

[leegcvcc]

are you using ADFS? there is a cache there. JUst a thought

[Hiccup121]

No, we are not using ADFS. We use ADConnect