Emails disappearing

[kenrick]

Good morning,

 

We are running Exchange 2013 and Office 2010. Some users are experiencing problems when trying to find old emails. Even when they do a search nothing gets returned back.

 

Any ideas please?

 

Many thanks

 

Paul

[pete]

Assuming you've verified that they're not rubbish at searching.....

 

Is there a difference between Outlook (desktop client) and Outlook Web Access? A corrupt local cache can cause similar issues.

 

Have you got any form of email archiving setup?

 

Have they themselves been archiving to PSTs on network shares?

 

Things don't usually disappear - someone or something's deleted them.

[kenrick]

Hi Pete,

 

Thanks for your response. They haven't been deleted, they can be found but not through the search. You have to go through manually and find the email you want. I will check and see if the OWA works, I have a feeling it does.

 

Paul

[Vegas]

We used to get this with Exchange 2010, this is what fixed it for us:

1. Stop the Microsoft Exchange Search Indexer Service

2. Deleted the Catalog folder associated with the mailbox database

3. Started the Microsoft Exchange Search Indexer Service

[kenrick]

Hi Vegas,

 

Thanks for this, where would I find the catalog folder? I assume once deleted a new one is just created?

 

Many thanks

 

Paul