Access other mailboxes on Office 365 OWA

[cannonballcoops1987]

Hey Guys!

 

Our heads PA has access to a few mailboxes in our school. Every time she logs on to OWA to access her emails, she gets a message saying that her request can't be completed at this time. she keeps clicking on the 'Retry' option but to no avail.

 

She can access her own mailbox fine but its all the other mailboxes she has to. I have checked on the Admin portal and she definately has full access all the other mailboxes. I have attached a picture for reference

 

any thoughts?

 

Thanks,

 

Simon

[DJ-1701]

Is this the OWA mobile app? As this has been retired, which may explain it.

 

https://support.office.com/en-us/article/microsoft-owa-mobile-apps-are-being-retired-076ec122-4576-4900-bc26-937f84d25a4b

 

They suggest using the Outlook mobile app now, but items like shared mailboxes will not be available until the end of 2018.

[cannonballcoops1987]

she logs into her emails via https://outlook.office.com/owa/?realm=*domain* and uses her work email to sign in ...

 

mind you i have other mailboxes that i have access and i have no issues ...

 

surely it can't be the fact that she is not an administrator?

[HTCPCP]

Cannon, you don't need to be an admin for Office 365 to be able to do it. We have many users who have permissions on others mailboxes here at my office (non education) and have had no issues. We normally grant EAs and PAs Read and manage and Send as permissions as standard.

 

Have you checked that it's showing up with full access on the Exchange Admin Centre? If not, might be worth opening a new service request with Microsoft. as they are normally quite good at getting to the bottom of issues like that.

[cannonballcoops1987]

I have checked all the mailboxes and the PA has full access to the mailboxes and the Send As permissions too.

 

I might open a request with Microsoft anyway. to see what they say :-)

[Mark182]

I had the same issue last week. I had to run some powershell scripts to move the mailbox onto another server and it repaired the mailbox while moving. It took around 4 hours to do this on a 6GB mailbox. I'll dig out the cmds after dinner. I did log a ticket with MS and they give me what I needed to run.

[cannonballcoops1987]

@Mark182 - You are a star!! thank you :-)

[ekrizon]

To repair/reindex mailbox in 365 there is no longer the New-MailboxRepairRequest cmdlet

 

instead use:

 

 

To start the move issue the following command:

New-MoveRequest -Identity [email protected]

To check on the status of a move you can use either of these two commands:

Get-MoveRequestStatistics -Identity [email protected]

Get-MoveRequest -Identity [email protected]

Once the Get-MoveRequest status is "Completed", then you should run:

Remove-MoveRequest -Identity [email protected]