[sims] SIMS Errors. Troubles with logging on and permissions... maybe?!

[TroubledTech]

Good morning everyone...

 

After moving over to SIMS last month, I have had nothing but troubles.

 

Most teachers are logging and using sims perfectly well.

 

I am having issues with 2"two" teachers..

 

One is throwing up 1142-9935-3500 Object reference not set to an instance of an object. :SystemNullReferenceException.

 

and one is throwing up Not enough quota is available to process this command when running reports.

 

Its a real head scratcher for me!

 

Thanks for all the help!

[derf]

Do you have home drives for the teachers and do those drives have a quota on them?

I've seen SIMS panic when the teachers drive is full.

[TroubledTech]

Do you have home drives for the teachers and do those drives have a quota on them?

I've seen SIMS panic when the teachers drive is full.

 

Not to my Knowledge.

 

We started off with 5 teachers having sign in issues, Woke up one morning and it went down to 2.

 

I will check the quota when I'm back on site tomorrow, but I'm confident that its not that case.

 

The sign in issues have been troubleshooted to the actual machine as I've logged in with their own account on another machine.

 

Its really weird.. They have full control R/W privs... I dont want to give them any more access as.. well.. we all know what could happen.

[Mugenshi]

I'm fairly certain these are permission based issues, Capita has a KB Article on what specific folders need the 'full cobtrol' permission.

It should be:

The temp folder in appdata

Temp folder in c:\windows

Local documents folder

Sims.ini in c:\

Sims .net folder

SIMS folder in your mapped drive for sims.

 

I'm fairly certain Capita have a tool which can do all these permissions for you but you'd need to request it from them.

[TroubledTech]

I'm fairly certain these are permission based issues, Capita has a KB Article on what specific folders need the 'full cobtrol' permission.

It should be:

The temp folder in appdata

Temp folder in c:\windows

Local documents folder

Sims.ini in c:\

Sims .net folder

SIMS folder in your mapped drive for sims.

 

I'm fairly certain Capita have a tool which can do all these permissions for you but you'd need to request it from them.

 

This does seem like it would work, I look after multiple schools (IT based company) I shall remote to them now and see whats up with their permissions again and report back.

 

It does seem fairly straight forward and it should work but its just not. As stated, Ill report back.