I'm fairly certain these are permission based issues, Capita has a KB Article on what specific folders need the 'full cobtrol' permission.
It should be:
The temp folder in appdata
Temp folder in c:\windows
Local documents folder
Sims.ini in c:\
Sims .net folder
SIMS folder in your mapped drive for sims.
I'm fairly certain Capita have a tool which can do all these permissions for you but you'd need to request it from them.