CC4 - Unable to set background image

[snagrat]

We have an old CC4 system which is due to be replaced soon.

 

I am trying to deploy a background image to users. It appears to work as in the path of the image is being set but the users only get a solid background colour.

 

If I go into Personalise I can see the correct image there (stored locally on c:) but it does not load.

 

Nor is it possible to change to a different image.

 

Anyone know of a solution to this?

[Shadow_Walker]

We have an old CC4 system which is due to be replaced soon.

 

I am trying to deploy a background image to users. It appears to work as in the path of the image is being set but the users only get a solid background colour.

 

If I go into Personalise I can see the correct image there (stored locally on c:) but it does not load.

 

Nor is it possible to change to a different image.

 

Anyone know of a solution to this?

 

 

If i remember rightly it is in the registry settings in the management console. We used to store the background image on the C drive and then put that path in the RMMC. It is case sensitve and i belive it has to be a tiff image but was over a year ago since i worked on a CC4 system

[andyturpie]

I remember cracking this in the early days, I did have to go into AD itself and modify a policy itself, but that was nearly 5 years ago and haven't touched it since!

[snagrat]

That’s the thing, I can see the setting applying but the image just doesn’t load.

 

Might try a different format and see if that helps

[bald_pig]

Is your background in the right format? Windows can be funny about file formats and sizes.

[snagrat]

The same image can be used as a local admin as the background image without issue

[Shadow_Walker]

The same image can be used as a local admin as the background image without issue

Try and navigate to the path from a workstation once it is logged in. Could be a permission error.

[snagrat]

Can navigate and open the bmp without issue

[andyturpie]

Ours are .bmp and we have a different coloured background for each user type so we can easily identify from a distance if someone is using an account they shouldn't. Any updates are pushed out by creating a package with the filenames being identical.