JATSO Posted February 22, 2018 Posted February 22, 2018 Beginning to wonder if it ever does work and was it worth moving to hosted. Always seems to be offline since we started using it in January, anyone else been having a constant offline for Teacher App? The management console shows not data just the devices.
Esteban_Child_of_the_Sun Posted February 22, 2018 Posted February 22, 2018 Is SIMS Services Manager, functional, configured and error-free in the logs?
JATSO Posted February 22, 2018 Author Posted February 22, 2018 Is SIMS Services Manager, functional, configured and error-free in the logs? Sims is hosted online so how would I check that? Unless our old local sims server plays a part for Hosted Sims. We only have our old local sims server which is used for admin docs which sims hosted creates an RDP to and connects to the files so not sure why SSM on the old local sims server would play any part. I will have to check as I am at another site at the moment. Thanks
RLR Posted February 22, 2018 Posted February 22, 2018 We have our SIMS hosted by scomis. We had issues at first with SIMS teacher app but now it's very rare for it to be offline. If it is, we just contact scomis and they restart the teacher app service.
JATSO Posted February 22, 2018 Author Posted February 22, 2018 We have our SIMS hosted by scomis. We had issues at first with SIMS teacher app but now it's very rare for it to be offline. If it is, we just contact scomis and they restart the teacher app service. According to our ICT Support Team they pass the problem onto [email protected] and they informed us initially that the service had been restarted by capita. Well its 2 days now and still not working.
PhilNeal Posted February 22, 2018 Posted February 22, 2018 The on-line service status is available on MyAccount. It’s on so you’ve got a different problem.
JATSO Posted February 22, 2018 Author Posted February 22, 2018 The on-line service status is available on MyAccount. It’s on so you’ve got a different problem. This is what I get.
JATSO Posted February 22, 2018 Author Posted February 22, 2018 Have port settings been changed? Nothing gets changed by me all set up by Capita.
JATSO Posted February 23, 2018 Author Posted February 23, 2018 Just thought I would update. It has miraculously come back online this morning. I have enabled offline working not sure how it works but hey, give it ago anything working better than nothing. Thanks for your help 1
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