Promethean Touch Panel - Static Shock

[techie1982]

Hi

 

One of the teachers has reported the Promethean touch panel which was installed/purchased through Misco (no longer trading) is giving her a static shock when she uses it (via the pen/hand). It was installed last August and I have contacted Promethean and they have advised an anti-static wrist band or mat be used. I need to get the device PAT tested. Has anyone else had this issue (either Promethean or other brand/make). I would like to get the device replaced under Health and Safety as its not really usable. We don't have any other touch panels just 'normal' Promethean IWBs (with the speakers on the side).

 

Any advice welcome

 

techie1982

[Zoom7000]

Hi

 

One of the teachers has reported the Promethean touch panel which was installed/purchased through Misco (no longer trading) is giving her a static shock when she uses it (via the pen/hand). It was installed last August and I have contacted Promethean and they have advised an anti-static wrist band or mat be used. I need to get the device PAT tested. Has anyone else had this issue (either Promethean or other brand/make). I would like to get the device replaced under Health and Safety as its not really usable. We don't have any other touch panels just 'normal' Promethean IWBs (with the speakers on the side).

 

Any advice welcome

 

techie1982

 

It's interesting you mention this. At the BETT show this year, I was getting a static shock with every board that I touched on the Promethean stand!

[IrritableTech]

If it is static it's more likely to be an issue with the user - what they are wearing on their body or feet and possibly what they are walking on. The fact that they are having an issue with the board is probably just that it is connected to ground via the mains and they would probably have the same issue if they touched a radiator I would have thought.

[synaesthesia]

You'll be able to get a static shock from just about anything so I wouldn't immediately write it off as a faulty board. A pat test would theoretically be irrelevant as all they can test is the device visually and the mains cable... as long as it's earthed, it's generally fine.

It'd be worth a few little checks from your point of view.

Does it happen with no input devices connected physically (via vga/hdmi) etc? Eliminates those as an issue.

Does it happen if you ground yourself first? I.e. is there a radiator or something you can touch nearby.

Old fashioned carpets? Or brand new carpets for that matter that just happen to cause static buildup?

[PotNoodleTech]

It's worth checking it electrically and pat testing it but it's much more likely to be what he is wearing on her feet, or her body.