MikeGreen Posted January 30, 2018 Posted January 30, 2018 Afternoon All, I am after a bit of advice. We have Sage finance system which is hosted by them and are having issues with speed and messages saying the machine has lost network connection. They believe it to be something "our side" but from all of our diagnostics we cant seem to find a cause. We have unblocked all URL's and ports that they requested, I have ran the machine unfiltered and the issue still occurs, I have setup continuous Pings to their server and google and outputted the results to a text file and while the ping to google is good there are dropped packets in the ping to sage. We have put exceptions in AV & Firewall, tried different PC's and different OS none of which resolves the issue. We have 100mb leased line which is not being maxed out and when the issues happen with sage internet speeds appear good. Anyone have any suggestions? any help at all would be greatly appreciated. Thanks Mike
FN-GM Posted January 30, 2018 Posted January 30, 2018 What filtering do you have? It could be down to authentication against the proxy. I made our SAGE online a proxy exception.
pete Posted January 30, 2018 Posted January 30, 2018 (edited) (Assumes access to encrypted laptop with Sage gubbins on). If a finance person goes home and tests it from their house, is it fine? If it's Sage 200, have you run through the Azure speed tests? Azure Speed Test edit: What @FN-GM said too. We have a "Terrible Finance Software" custom category in SW with whitelist, no auth required and no HTTPS interception provided source location is a Finance computer. Edited January 30, 2018 by pete
Michael Posted January 30, 2018 Posted January 30, 2018 When you've put exceptions in the firewall, did you specify a static IP or the URL? I know the likes of Sage have a group of IPs which can change (from past experience).
MikeGreen Posted January 30, 2018 Author Posted January 30, 2018 Thanks for responses! We use Lightspeed filtering currently through schoolsbroadband so we are moving to netsweeper in the near future. We havent tried it from home as staff dont have staff laptops anymore here. And the exceptions were done VIA URL.
FN-GM Posted January 30, 2018 Posted January 30, 2018 For SAGE 200 Online I had to open these ports. Have you done this? TCP Port 2053 TCP Port 3789 Destination: app.sage200.co.uk
Michael Posted January 30, 2018 Posted January 30, 2018 That's the one: app.sage200.co.uk this should resolve to any IP available for this address.
FN-GM Posted January 30, 2018 Posted January 30, 2018 I put the FQDN into my firewall so no need to change the IP addresses all the time
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