Parago helpdesk problems replying to tickets

[hallb15]

Are any other Parago users experiencing problems with the Parago helpdesk when trying to reply to tickets?

I'm getting the 'Working... Please wait' message. Initially, we thought it was an IE thing and switched to chrome, but its doing it in chrome as well, although chrome seems a bit better, but not 100%.

Parago have said the issue lies with the connection between us and their server, but we aren't experiencing connectivity issues and no other applications are showing similar symptoms.

I've been running a connectivity monitor, testing the connection to parago.co.uk every second and it hasn't disconnected once.

 

Any suggestions what to try next?