2nd Line Support Technician - Romford - £23000-£26000

[JoeSheehan]

At Computer Talk, we are looking for a talented and committed 2nd Line Support Technician to join our Core Support Team. You will perform a key role in delivering our outstanding service to schools and business throughout Essex and the South East. You will be involved in all aspects of the service desk offering phone, remote, and on-site support. The ideal candidate will have experience of technical support in the education sector.

 

For over 27 years, Computer Talk have offered tailor-made IT support and solutions to schools and businesses. We believe our personal touch and commitment to outstanding service sets us apart from some of the larger IT providers.

 

The Role

• Offering support to our customers in the Education, Healthcare and Corporate sectors, via Telephone, Remote Desktop Services and Onsite visits.
  
• Provide an exceptional level of customer service for all tickets.
  
• Support the first line team on their regular site visits and act as an escalation point for remote work.
  
• Ensure that tickets are resolved in a timely manner, adhering to our SLAs.
  
• Escalate tickets to the 3rd Line team in line with defined procedure.
  
• Liaise with 3rd party supplier/solution providers to address customer tickets.
  
• Offer support to the Technical Installation team as required.
  

Skills / Attributes Required

 

Required Technical

• Good knowledge of Windows OS & Microsoft Office suites
  
• Experience using Windows Server 2008r2 / 2012r2 / 2016
  
• Good knowledge of Server Administration Tools including AD/GPO/DNS/DHCP
  
• Hyper V & FCM
  
• Office 365 Management
  
• Experience of physical networks and managed wireless solutions
  
• 2 years’ experience in a technical support role
  

Beneficial Technical

• Exposure to Smoothwall Firewall
  
• Knowledge of Rucks Zone Directors and Unleashed
  
• Experience with Infortrend SANs
  
• Experience troubleshooting VLANs
  
• Knowledge of Capita SIMs & FMS
  
• MCSA: Windows Server 2012 / 2016
  
• MCSA Office 365
  

Personal Skills

• Passionate about customer service
  
• Ability to build relationships with colleagues and customers
  
• Excellent written and oral communication skills
  
• Good organisational skills
  
• Self-motivated, calm and focused
  

DBS clearance will be required for this role. Salary negotiable depending on skillset and experience. A full UK driving license and transportation is required for this role.

 

About Us

https://www.computertalk.co.uk/

Application

To apply for this role, please send your CV to [email protected]. Please feel free to contact me for any additional information by email or on 0208 595 7744

Edited January 11, 2018 by JoeSheehan

[JoeSheehan]

We are still looking for candidates - please apply if interested