Baffled, perplexed and not got a 4 by 2?

[andyturpie]

Apologies if this does end up in the wrong section, but here goes..

 

We moved our connectivity in line with 500+ other schools in Hertfordshire from Updata to RM. At exactly the same time of the switch over, our print fleet (Konica Minolta) started take around 30 seconds to spool prints before releasing. This was more obvious in the admin areas where there was no papercut release functionality. After a few weeks of deleting drivers trying to recreate queues etc and checking settings - I was still flummoxed. Until I had then gone into printer properties/ports/configure port and untick the SNMP Status Enabled box, everything seemed to spring back into action.

 

This is not a setting we have had to do on our previous connectivity and I am perplexed as to why this change would need to be made since changing connection? I know the SNMP protocol is using for gathering info on printers etc, but I thought that was really more on this side of the firewall than the external?

 

Has anyone else experienced this?

[gtg93]

We had a similar problem at a school that moved to RM Broadband - adding our IP range into the bypass local addresses list in IE fixed it for us.

[sparkeh]

Interestingly we did have the same problem when we had RM broadband... weird.

[andyturpie]

We had a similar problem at a school that moved to RM Broadband - adding our IP range into the bypass local addresses list in IE fixed it for us.

 

First thing we done as we couldn't reach any web based printer settings without having a 172* wildcard setting in the bypass local addresses.

[andyturpie]

Interestingly we did have the same problem when we had RM broadband... weird.

 

Glad to see we weren't alone, however having asked other schools that migrated over at the same time as us, they never experienced this quirk!

[gtg93]

Bizarrely, that fixed it immediately for us - we blamed it on poor print drivers as we'd had new copiers installed around the same time and didn't think it'd be the ISP/Filtering.

 

Silly question, but you've definitely also ticked the "bypass proxy for local addresses" box in internet settings too?

 

Might be worth speaking to RM support about it - sounds like it might be common issue and they might have a quick answer...