Service Desk Analyst - Independent School - Surrey - £28k - Closes Mon 20th Nov

[Ravi_GreatFind]

Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / IT Engineer. As a Service Desk Analyst, you will be joining the IT Services department in an effort to ensure the smooth operation of the in-house I.T network. The role encompasses support of all communications infrastructure on the site and is ideally suited to someone with experience gained through a similar role. In line with Service Desk objectives, you will work as part of a talented team by providing technical support to staff and also external matters as necessary. Core working hours are to cover 8am-5pm, Mon-Fri, covering occasional evenings and weekends.

Reporting to the Service Desk Manager you will be:

· Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures

· Supporting software installation and maintenance, as well as technical support to staff

· Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime

· Installing network telephone systems with technical support requirements and external contracts

· Building on your existing skills set and knowledge base by assisting the Systems Manager as required

· Conducting hardware checks, repairs and maintenance schedules

· Monitoring the service desk by accurate record keeping, carrying out administration tasks and logging support calls

· Ensuring Data Protection is enforced in relation to information stored on the network

· Troubleshoot basic network issues such as ADSL broadband issues

· Maintaining a high degree of customer service for all support queries and adhere to all service management principles

· Providing 1^st and when required 2^nd line troubleshooting support of I.T related issues covering software and hardware such as PC’s, Printers and Scanners

· Communicating progress regarding on-going issues to staff in a timely manner

 

The role offers plenty of challenges and a good opportunity to gain valuable experience within the I.T support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. I.T issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.

 

What our client is looking for in a candidate:

· Previous Experience working in or supporting a School or College desirable

· Strong troubleshooting and problem-solving skills, determined and professional at all times

· Willingness to learn and better knowledge by working alongside senior I.T staff

· Able to prioritise arising issues and manage demanding workloads during busy periods

· A confident communicator and a people person, able to communicate fluently via telephone, email and face to face and translate complex information to staff

· Strong team player who is also confident working alone when required

· Knowledge of Educational software packages and OS software deployment

· Experience implementing Telephony Systems would be an advantage for the role

· Windows Server 2008 R2 and 2012 R2 within windows 7 and 10 environment would be beneficial

· ITIL qualifications or similar would also be of particular interest

 

 

Benefits Include:

· A competitive market salary of up to £28,000 depending on previous experience

· 25 days holiday plus bank holiday annual leave entitlement

· Pension Scheme

· Additional benefits available

 

Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.

 

Is this the next challenge for you? Apply now!

To Apply please send your CV to [email protected]

 

Please feel free to contact me for any additional information.

 

Ravi Patel

GreatFind Recruitment

 

Tel - 020 3318 2128

Out of hours - 07904 015757

Email - [email protected]

 

@greatFind we have a number of 1st / 2nd / 3rd Line, Project Engineering and IT Manager roles available within the Education / Corporate Technology sector - contact us for a full list of available job opportunities

Edited November 10, 2017 by Dos_Box
Approved