ozydave Posted October 18, 2017 Posted October 18, 2017 Is anyone else have big problems with NRS cashless catering syncing with parent pay? I know parent pay had big problems at the end of last week but they ensure me its sorted. Our cashless system has not been able to update from parent pay since Thu last week. Just wondered if it was just us? Cheers
ShellfishClive Posted October 18, 2017 Posted October 18, 2017 Ours are working fine, you should contact them. 1
ozydave Posted October 18, 2017 Author Posted October 18, 2017 Cheers They have been remoted in since Monday [emoji35]
ShellfishClive Posted October 18, 2017 Posted October 18, 2017 Jeez, they really need to sort that for you, I genuinely have no issue with their support. The school has a bought machine which acts as a PC that they remote into and it blew up over the weekend a few months back, the Hard Drive was completed unusable. They managed to fix it and get all the data back within about 5 hours so I was pretty happy. Edit: Request that an engineer comes out to have a look, there will be a call out charge but it's worth it.
ozydave Posted October 18, 2017 Author Posted October 18, 2017 Including today that's 5 days without balance updates, 7 if you include the weekend. We're tearing out our hair
ShellfishClive Posted October 18, 2017 Posted October 18, 2017 Well they should be able to sort that even if you still make payments so once they have it sorted I wouldn't worry about it.
Steve21 Posted October 18, 2017 Posted October 18, 2017 When you say not updating, is the sync tool pulling updates down, just not to Truste? Or isn't the sync tool even working? Steve
Steve21 Posted October 18, 2017 Posted October 18, 2017 You might want to try a full dns cache flush etc, we had it before when their IP changed it was still looking at the old one. Not sure if they did change the backend side as well as the website this time Steve 2
ozydave Posted October 18, 2017 Author Posted October 18, 2017 Cheers just on my way home so will remote in later and give it a bash
ozydave Posted October 18, 2017 Author Posted October 18, 2017 Nope no change after a dns flush Cheers for the pointer though
rad Posted October 18, 2017 Posted October 18, 2017 Are you able to do an IPReport to see if it is getting blocked trying to access the Parentpay server via the internet? We blocked IP connections which ended up stopping the sync. Can you give the computer unrestricted internet access? 1
ozydave Posted October 19, 2017 Author Posted October 19, 2017 Cheers Rad There has been no changes on our system, no proxy changes, no webfiltering changes, no firewall changes and its all has been working fine I have now turned off the firewall just to double make sure. Another day and its still not working
BKW-SM Posted October 19, 2017 Posted October 19, 2017 ParentPays fix has had subsequent affects on Cashless Catering Systems. NRS are working closely with ParentPay to resolve all issues. Please can you PM me, or reply to this post with your name and site name so this can be escalated accordingly.
ozydave Posted October 19, 2017 Author Posted October 19, 2017 Hi, Thanks for all the replies. Its now sorted. NRS reverted back to an older SYNC client. It appears, whatever changes Parent pay made, the latest NRS sync tool would not work. Thanks again
chrisakak9 Posted October 19, 2017 Posted October 19, 2017 nrs has problems anyway. i had to write my own scripts to get it to work and had to point out errors in the kitchen software with its colour picker and bits 1
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