Labtech vs Continiuum vs Comodo

[DavePa]

I've been away a couple of months having gone through a redundancy at the college before finding a new job outside of education so 1st post from a non-education viewpoint

 

The company I am working for currently has a 3rd party MSP supporting them but I have been brought in to manage/expand the internal team with a view to bringing support back inhouse. One of the issues (there are many others!) is that the MSP has installed Labtech on just about everything and they use it extensively. In the college we used Impero but the capabilities of Labtech go way beyond that. I have the feeling that Labtech may be an MSP product that is not available to end users (although I would be happy to hear otherwise) so I need to replace it with something similar that will allow remote access to PCs based both at the head office site and also at a couple of smaller sites (1 via VPN, 2nd via public Internet). The main products I have seen mentioned are those give in the title although I know there are others out there. I would prefer SCCM but do not the have knowledge of setting it up from scratch or the time to try and acquire that knowledge and the existing internal team consists of a junior tech doing the stuff that needs a physical presence such as changing toner cartridges.

 

Any suggestions as to a good asset management, patch management, remote control etc. software or is SCCM the way to go?

[Mic_Impero]

Hi @DavePa , I think Labtech and SCCM are really trying to tackle a different thing to Impero, hence the product differences. I'd be happy to help with Impero in a corporate environment if that's a road you wish to go down, but if you're looking for parity in terms of functionality, you may be able to keep Labtech - I think it's ConnectWise now, and it can be purchased by corporate IT departments as well as MSPs.

 

IT Solutions for Internal IT Departments

 

Hth

Mic

[jslate1980]

I've been away a couple of months having gone through a redundancy at the college before finding a new job outside of education so 1st post from a non-education viewpoint

 

The company I am working for currently has a 3rd party MSP supporting them but I have been brought in to manage/expand the internal team with a view to bringing support back inhouse. One of the issues (there are many others!) is that the MSP has installed Labtech on just about everything and they use it extensively. In the college we used Impero but the capabilities of Labtech go way beyond that. I have the feeling that Labtech may be an MSP product that is not available to end users (although I would be happy to hear otherwise) so I need to replace it with something similar that will allow remote access to PCs based both at the head office site and also at a couple of smaller sites (1 via VPN, 2nd via public Internet). The main products I have seen mentioned are those give in the title although I know there are others out there. I would prefer SCCM but do not the have knowledge of setting it up from scratch or the time to try and acquire that knowledge and the existing internal team consists of a junior tech doing the stuff that needs a physical presence such as changing toner cartridges.

 

Any suggestions as to a good asset management, patch management, remote control etc. software or is SCCM the way to go?

 

Sccm isn’t that hard to setup. I thought the same as you recently but after my schools sccm server died over the summer, I had to reinstall it from scratch. If you follow tutorials from windows noob he provides scripts to automate parts of the installation. If it’s virtual server just take a snapshot at each crucial point, so if anything goes wrong rollback.

[Sylv3r]

I had a demo Connectwise Manage and Automate (LabTech) last week, it's possible to buy as a non-MSP, but the agents become expensive unless your looking to purchase a fairly large number. I do agree the product is excellent and makes things a lot more proactive than reactive.

[DavePa]

Thanks all, looking at around 130 users plus a dozen or so servers. Labtech has the advantage of being already installed and familiar to users and techs alike so I'll look into the pricing of this vs SCCM. I am looking for another tech at the moment and one of the things I have specified is SCCM experience so hopefully it won't have to be a case of learning it from scratch if we go that way. I used Windows noob to setup an SCCM VM at home but the host died a few weeks later and I never got around to replacing it