[ms office - 2016] Class NoteBooks not loading

[phil0569]

This has only just started happening in our school, and its not all users and not all Class Notebooks, it seems random.

 

What Happens?

 

Students try to open a Class Notebook , one note online opens and all you get is a blank page with a spinning blue circle in the top left hand corner. It does not matter how long you wait it just sits there spinning. Tried refreshing the page and it still does the same. We have had this problem in IE, InPrivate browsing on IE, Chrome & Chrome incognito.

 

We have found that if the student closes that page and goes directly to OneNote online, then opens my notebooks, and selects @school note book, waits for this to load then clicks the left arrow on the top left to select notebooks, then selects the affected class notebook it opens fine.

 

I cant see any reason why this is happening.....has anyone got any suggestions.

 

As I said its not all class notebooks, and its not all users and its not always the same users with the same notebooks.

 

 

 

 

The only thing that has changes is we migrated to Windows 10 over the summer. All machines had new clean images applied