Hosted SIMS: SIMS ID's not created for new SIMS Users

[YorkshireBruce]

In dire need of help here please colleagues; I've created my new users in SIMS a couple of weeks ago. According to Capita's documentation, within 70 minutes, the newly created SIMS users should have their new logins created automatically in SIMS ID. Unfortunately this has not happened.

So I logged a call with the Capita SIMS helpdesk to explain that my 20 or so new starters cannot login to SIMS and they logged it as a Priority 3. I called back to chase them up and was told my case would be raised to a higher priority level but they never did so.

I have got enough licences available to cover the new users.

I've got training on-site on Monday morning (with a Capita Consultant) for my new users and we're all going to look a bit rubbish if this is not resolved by then.

Any ideas gratefully received.

Cheers

[PhilNeal]

If you'd like to email me your details I will alert the manager of your issue for an early call on Monday [email protected].

[YorkshireBruce]

Thanks Phil - email sent

[thimon]

@YorkshireBruce We had this the other day, the new staff were in SIMS but hadn't been created in System Manager. Open up System Manager, select New in the top left and search for the staff member and assign them relevant permissions / groups. Then as the guide says wait 70 minutes (it was about 30 minutes for us) and they should hopefully appear in Hosted SIMS Users.

[YorkshireBruce]

Thanks for the suggestion Thimon but the users were set up in System Manager | Manage Users some weeks ago. I've also noticed that my users who have left the school and have had their leaving dates entered in SIMS and their SIMS user accounts disabled, these users are still showing as Active in SIMS. @PhilNeal has kindly arranged for someone to contact me early on Monday - I will post with the solution.