300 Series Pro disassembly guide

[mr_anthony]

Good morning everybody,

 

Where can I find a service manual/disassembly guide for a 300 Series Pro smart board?

 

On Friday while preparing to replace a classroom board in which the flame stopped functioning with a board taken from a classroom that's been repurposed, I accidentally broke a loose plug which then proceeded to fall inside the board. The plug is for a what seems like a power cable that runs from the side of the board (behind the sound panel) to the top of the board (behind the flame), it's not the USB cable. My job on Monday is to disassemble that section of the board, retrieve the part in hopes of repairing so the board can be used on the first day of school.

 

In the picture enclosed of a similar board I found online, I circled in red and white the two areas where the cable plugs into with the red circle being the area where the plug receptacle broke.

 

Thank you in advance!

 

Edit: PS - Crossposted to Hardware and Promethean boards. Please advise if I'm violating any code of conduct, thank you.

Edited August 13, 2017 by mr_anthony
Cross posting notification

[phillyrovers]

Hi mr_anthony,

I would highly recommend that you contact Promethean technical support.

https://support.prometheanworld.com/contact/

 

I know that they have instructions on swapping out the amplifier (which is the component that the circled section in RED is a part of) however, if the part has dropped to the bottom of the board, then I don't believe there is a full disassembly guide for this, as that is none serviceable.

 

 

Thanks

[mr_anthony]

Thank you for your response Phillyrovers, while I understand that is a not a user serviceable area, what must be done must be done to fit within the budget. What I eventually did after guidance and advice from my boss was remove the speakers from the board we were replacing and put them on that board. It wasn't an easy job, it wasn't a fun job, it took me a day and a half (almost 10 hours may be less) but it was done.

 

The original part is soldered to the circuit board of the speakers and was hanging by a sliver of solder and I should have been extremely careful when moving and plugging the cable in. Anyways the speakers were swapped and everybody's(?) content. It would be nice in the future (generally speaking) if companies would make more parts user serviceable where possible, especially on expensive equipment.

 

Phillyrovers thank you again for your advice and comment, have an enjoyable end of summer!