Schools IT Support Officer - Rotherham - £16-18k - Closes 31/08/17

[XiJ]

SCHOOLS’ IT SUPPORT OFFICER

Impelling Solutions - Rotherham

Work pattern: Term time only.

Position subject to Enhanced DBS Check.

Purpose of the role: Provide on-site and remote IT support, on both a regular and ad-hoc basis, to schools from the company’s customer portfolio.

Interpersonal skills:

• Maintain a consistent professional figure
  
• Liaise with various stakeholders - mainly with school personnel (head teachers, business managers, teaching staff) and Local Authority
  
• Excellent communication skills, both written and verbal
  
• Be able to downscale technical language in order to explain IT issues to non-technical people
  
• Able to build and maintain strong professional relationships with the relevant parties, while acting as a brand ambassador for the company
  

 

Personal skills:

• Time management skills are essential, due to the logistical nature of the role
  
• The ability to work under minimal supervision, and to prioritise workload based on task importance and urgency
  
• Teamwork: able to fit into a dynamic team
  
• Self-motivated and enthusiastic, with a genuine interest in the IT field
  
• Willingness to learn, improve and undertake IT training / qualifications
  

 

Technical skills:

Essential:

• A minimum of 1 years’ experience in a 1st / 2nd line support role
  
• Understanding of computer systems in general, backed up by a strong awareness of troubleshooting methodologies
  
• Knowledge of server technologies including, but not limited to: Windows Server 2008 / 2012 / 2016, server RAID arrays, server backups, managing Active Directory tree, Group Policy, server permissions
  
• A strong understanding of virtualised environments. Microsoft Hyper-V is our most common platform
  
• Understanding of small to medium-sized networks - TCP/IP, managed switches, cabling, wireless technologies, filtering systems
  
• Ability to work with various remote solutions i.e. Remote Desktop, Logmein
  
• Ability to set up and troubleshoot AV equipment (touchscreen boards, projectors, speaker systems, amplifiers) and various IT peripherals
  
• Experience in working with a wide range of office printers (software and hardware installation, centralised deployment, troubleshooting)
  

Desirable:

• A minimum of 3 years’ experience in a 1st / 2nd line support role
  
• Knowledge of Windows OS structured deployment (WDS, cloning technologies, general imaging)
  
• Experience in working with VMware technologies (ESXi, Workstation)
  
• A methodical approach to data recovery tasks (offline access to internal storage media, lost partition retrieval, file system repair)
  
• Familiarity with cloud technologies and management platforms, such as Office 365, Google Admin, MDM solutions
  
• In-depth hardware troubleshooting skills (diagnose internal faults & component replacement)
  
• Knowledge of bulk managing Apple devices through Apple configurator, Meraki MDM etc.
  
• Some experience managing content using WordPress or similar tools.
  
• Driving licence and access to personal vehicle is desirable but not mandatory.
  

Job Type: Full-time (Part time role considered)

Salary: £16,000.00 to £18,000.00 /year

Required experience:

IT Support: 1 year

To Apply please visit: https://impelling.co.uk/vacancies/schools-it-support-officer-rotherham

Edited August 14, 2017 by Dos_Box
Approved