[ms office - 2016] MsiExec.exe crashing during install of Office!

[kennysarmy]

We've downloaded the Office 2016 ISO, unzipped and put on the network.

 

When we test installing on our Windows 7 PC's it pops up with this error:

 

Problem signature:

Problem Event Name: BEX

Application Name: MsiExec.exe

Application Version: 5.0.7601.23593

Application Timestamp: 582346da

Fault Module Name: MSID324.tmp

Fault Module Version: 14.0.7006.1000

Fault Module Timestamp: 50abc68d

Exception Offset: 00008848

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Information 1: 013b

Additional Information 2: 013b5c7f0d47b6b5f38f4bfdcf58c168

Additional Information 3: 7cc0

Additional Information 4: 7cc049e69814f879a62d50667fe0b909

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

If we click "CLOSE" - then the PC's appear to upgrade office to 2016 successfully...

 

Should I be worried or does anyone know what the cause of this crash might be?

[kennysarmy]

So with further investigations it appears this crash happens when we try and uninstall Office 2010 off any of our imaged PC's.

 

It happens if we remove using add/remove programs

 

&

 

It happens when we use the script:

OffScrub10.vbs

 

( Author: Microsoft Customer Support Services Copyright © 2009,2010 Microsoft Corporation Script to remove (scrub) Office 2010 products)

 

 

Still can't get to the bottom of why it crashes though

 

 

Wondering if some monitoring software might trace what is being called during the install at the point the crash occurs.