AlexM Posted April 29, 2017 Posted April 29, 2017 We recently had a new school comissioned and built and the team that ran the project didn't ask IT to spec the kit. As a result unfortunately they have ended up with Promethean touch screens which the staff are not happy with especially as they've now seen the CleverTouch screens. What hasn't helped is that in the few months the school has been open two of the boards have already suffered a broken touch input USB connection - they've complete fallen apart and the quality is so cheap. I setup an account with Promethean but have never heard back so I'm hoping posting on here might get some sort of result - we get support from CleverTouch / Sahara within hours (although I do wonder how long that will last!) but if no one from Promethean can help, I'll strip the back down and replace the USB socket myself.
kidpressingbuttons Posted April 30, 2017 Posted April 30, 2017 This is not something you would go through Promethean to support- your installer should be your first stop. We have a mixture of promethean products and all have been rock solid so not sure why you are experiencing such issues. Got the same touch screens from nursery to year 6 and all are faultless.
peferraro Posted May 1, 2017 Posted May 1, 2017 Hi Alex, I'm sorry to hear you are having issues with our Promethean touch Panel, to best serve you, please call or put in a ticket on our support. Once you put in that ticket you will receive a response with our case number, please make sure you put in the serial number of the Panels you are having issues with. Here is the link to our support site https://support.prometheanworld.com/contact/. Best regards,
ricki Posted May 1, 2017 Posted May 1, 2017 Is this your problem https://support.prometheanworld.com/article/?kb=1167
Recommended Posts