Updating Google apps over Meraki

[Sheridan]

We've got a bunch of staff ipads managed by Meraki that have the usual GSuite apps on, and staff don't have access to the AppStore to ensure they stay the same.

 

However we've noticed they are being told the Apps (such as drive) are out of date and must be updated - obviously they can't do this through the App Store so I tried to do this through Meraki. When I select the relevant Apps and 'Push to All', the client ipads simply say that the App is already installed in the logs? And checking the client Apps list in Meraki there is no Update button for the GSuite Apps!

 

The only way I've got around this is to plug the ipad back into the Apple Configurator they were initially configured on and update the apps that way - which defeats the point of an MDM surely?

 

Is there any way around this or have I misconfigured this somehow?

[FN-GM]

There is a setting in the iPad settings to automatically update apps. Maybe try turning that on?

[Sheridan]

That setting is on the ipads themselves though? The app store isn't accessible on those due to the restrictions. Looks like I might have to manually change each one to make that work.

[smidsy]

You can update the apps on the details page for each iPad accessed from the main clients page. Within the Apps section there is an Update button for each app. I have used this a few times in the past and not ha any issues. If you are only doing this for a small amount of iPads it shouldn't take too long.

[FN-GM]

It is on the iPad yes, you might be able to set it on the MDM, but i am not sure.

[Sheridan]

I'm missing the Update button in Meraki for these apps, which I thought meant they were up to date!

[RLR]

I'm missing the Update button in Meraki for these apps, which I thought meant they were up to date!

 

Are you using the free version of Meraki? Might be that the free version doesn't have this feature.

[andyt57]

Are you using the free version of Meraki? Might be that the free version doesn't have this feature.

 

I use the free version of Cisco Meraki and follow this procedure:

 

In Managed Apps select the app to be updated.

View the app in the iTunes catalogue to confirm that a new version exists.

On the Apps page select "Re-push to all".

 

A bit long-winded if you have a number of apps to update but that works for me with a mixture of iPad2, iPad Air and iPad Air 2.

 

Andy

[Sheridan]

I'll give that another go, I've noticed that some have update but others not which is of as they are all the same model and age of iPad. Meraki will only update if the iPad is on and unlocked and I'm wondering if they are staying locked too often for the update to get pushed down