DB Primary Online Learning Cloud down!!

[saggu]

Any primary school user of DB Primary Online Learning Cloud could tell me if their system is down? Anyone has their contact details?

 

Many thanks

[synaesthesia]

Yes, they've been down for 2 days. I have had nothing but apologies from them. It's absolutely dispicable, especially on new intake day. One of my schools had all their letters go out to all parents yesterday asking them to email them. Email is office 365 but their DNS is managed by DB Primary. So, not only do they have no website and no VLE, they have no email either. There will be heads rolling.

There is a service status page http://www.newera-checkstatus.co.uk/

Their contact number is 01273 201701

Edited April 20, 2017 by synaesthesia

[saggu]

Many thanks @synaesthesia

[synaesthesia]

Well, 08:30 on Friday and still no resolution. Absolutely unacceptable from *any* service provider. It would have taken them half a day to get all their customers on DNS services moved to an alternative provision, yet they still appear to be slogging away on their own problems first, not prioritising their client's needs.

[fiza]

Confirmed - Our Primary School website has been down for the last 2 days. Its taking way too long for it to be rectified.

[synaesthesia]

They "hope to have a resolution by Monday" working 24/7.

I can only assume by that *provisional* timescale that they have a single computer with a hamster wheel for power, and a 95 year old technician called Cyril who's working his blessed heart out, poking the already dead-hamster whilst muttering something about Babbage and new-fangled punch card machines.

[fiza]

They "hope to have a resolution by Monday" working 24/7.

I can only assume by that *provisional* timescale that they have a single computer with a hamster wheel for power, and a 95 year old technician called Cyril who's working his blessed heart out, poking the already dead-hamster whilst muttering something about Babbage and new-fangled punch card machines.

 

Hopefully Cyril survives the weekend!

[synaesthesia]

My good god, have you seen their registered office?

 

https://www.google.co.uk/maps/@50.8245055,-0.1430492,3a,85.2y,269.48h,88.12t/data=!3m6!1e1!3m4!1s1VitVnKTwyzFORfp_4l9yA!2e0!7i13312!8i6656!6m1!1e1

[fiza]

My good god, have you seen their registered office?

 

https://www.google.co.uk/maps/@50.8245055,-0.1430492,3a,85.2y,269.48h,88.12t/data=!3m6!1e1!3m4!1s1VitVnKTwyzFORfp_4l9yA!2e0!7i13312!8i6656!6m1!1e1

 

Its unfortunate that their offices are on the same road as a restaurant that shares their name. They are at No 125 and the restaurant is at 6b!!

[synaesthesia]

Next door to the restauarant is 132 and their domain is registered to 130.

[fiza]

Next door to the restauarant is 132 and their domain is registered to 130.

 

;)hmmm... On Google maps 2 doors away from the restaurant is "The Blue Man" cafe which is number 8. The office is actually on the other side of the road.

[synaesthesia]

Hmm, I may well have been looking at a bad angle Well at least we know where they drew inspiration, probably over duck, hoisin sauce and thinking "What can we name a company"

[fiza]

Hmm, I may well have been looking at a bad angle Well at least we know where they drew inspiration, probably over duck, hoisin sauce and thinking "What can we name a company"

 

Hopefully the restaurant provides a better service to its customers.

[synaesthesia]

Maybe we'll get compensation in the form of wonton soup and egg fried rice.

[Edu-IT]

Clever marketing, or, based on past performance?

 

[synaesthesia]

Looks like they're back up and running. It'll take them quite a while to rebuild any sort of reputation. Poor disaster handling, awful communication, lack of resiliency....

[saggu]

Brilliant discussion folks. And thanks for the information. some schools has got a letter from them apologizing for the inconvenience. I got no intimation at all. Humm!!

[synaesthesia]

It'll take far more than an apology - any other time of the year and it wouldn't have been so bad, but when parents are desperately sending in all the relevant information for their children,schools have send hundreds of letters out costing stamps & time, all with contact details that are unreachable...

[synaesthesia]

...Or not. No DNS still, so website & email still down for the school.

Despite their service status saying everything is now running. Their twitter replies prove otherwise.