October ReSolutions Ltd Timetabler & Options Updates

[AceDaz]

Hi

 

I am not sure if this is the correct forum, but our deputy head uses October ReSolutions to design the timetable and also for option choices. When he opens it up it prompts for updates, which can update on a regular basis during timetable or option season. When he tries and updates itself, it comes back with a error due to insufficient privileges.

 

 

 

I then have to update the software myself for it to work. It is trying to update the shared StartMenu which I have redirected, but I just want the software to create the folders locally and not on the .

 

 

Does anyone use these programs in their school? Or something which has caused the similar error message?

 

I am keen to get this resolved so that the end user does not have any interruptions when using the software.

[bigdannyb79]

this is Keith Johnson's timetabler - I change the name to that as that is what it is commonly known as. Have you contacted them for support - they generally very good as a small team so you often get a response from the developer.

[Cache]

Sounds daft but it looks like a simple permissions issue, can you grant the member of staff Full Access over that Timetabler folder in your redirected start menu folder and see if that sorts it?

[vikpaw]

I think it also used to create a desktop shortcut. Sometimes when you update or move to a new year, it might change from TT2014 to TT2015 or something, so it's not even just an update. I'm sure we had multiple shortcuts at one point.

Fixing perms on that specified start menu folder should sort that error though.

[AceDaz]

I think it also used to create a desktop shortcut. Sometimes when you update or move to a new year, it might change from TT2014 to TT2015 or something, so it's not even just an update. I'm sure we had multiple shortcuts at one point.

Fixing perms on that specified start menu folder should sort that error though.

 

 

Unfortunately it is the Staff shared Start Menu which it is trying to write to, my thoughts are to download the file as normal through the programs update. Then get the staff member to run a script which checks for the presence of the file, run the file as a local power user or admin - this will trick the installer into writing the shortcuts to the local user, then rename the installer to prefix_todays-date.

 

Ideally I would like to compare the current date with the modified date of the installer to see if it is up to date then run it.

 

It will take a bit of fiddling, but it is the only way I can think of the deputy head to update the software himself with not much hassle. I have requested a "Ignore" button when it fails to install any shortcuts.

[vikpaw]

Can't they have modify perms on the menu?

Might be worth talking to support about how you want it to work. As bigdanny said they are very good.

[Keith-Johnson]

Please contact the TimeTabler Support Centre, as explained in HelpMovie number 4 in the HelpMovie Library.

 

Keith Johnson