1st/2nd Line ICT Support Technician in Sheffield - up to £22,000* - ending 06/05/17

[BlueBoxIT]

Full-time position - up to £22K plus benefits*

Due to continued expansion at Blue Box IT, we have an exciting opening for an enthusiastic and skilled ICT support technician to join our team. Blue Box IT is a leading provider of IT hardware, support and services to the Education sector, and we are now looking for a talented ICT Technician to join our team on a permanent basis. Your role will be based at partner schools with occasional travel required to attend meetings and provide additional support, at either the company's offices in Sheffield or other customer sites.

 

This is an autonomous role which will require you to provide a broad range of 1^st and 2^nd line support across a wide range of technologies and environments. Being a good and confident communicator is also key to this role as it will involve wide ranging engagement with both school leadership teams and teaching staff whilst performing your day-to-day duties. Working across both Primary and Secondary school environments, this role will be varied and challenging and will involve the following key responsibilities:-

 

 

• ·build, setup and install equipment, perform regular monitoring and maintenance on the school servers and network equipment.
  
• monitor and maintain school backup solutions.
  
• fix any issues associated with various classroom technologies.
  
• assist with equipment installation and specific hardware replacement projects.
  
• work closely with the Blue Box IT remote support team to identify, prioritise and resolve all outstanding support requests.
  

Required Knowledge and Experience

• Strong knowledge of Microsoft Windows 7/10 deployment and fault resolution.• Knowledge of Microsoft Windows Server/Network Services installation and administration (TCP/IP, DNS and DHCP).• Good understanding of LAN & WAN network infrastructure. • Professional ICT skills in implementing and maintaining Microsoft Office 10/13. • Strong communication and interpersonal skills.• Good analytical and problem solving skills.• Clean, full driving licence and own vehicle.

Desirable Knowledge and Experience

• Experience of operating in a similar support role in an schools/education environment• MCSA/MCSE/CCNA qualified.• Experience of AV installation – projector/IWB/Display installation. • Experience of resolving Capita SIMS/FMS technical issues.• Experience of working with virtualised VMWare/Hyper-V environments.

 

With ongoing training and development available, this is an excellent opportunity for the successful candidate to continue to develop their own skills and knowledge whilst making a positive contribution to the quality of the IT services available to our school customers. If you feel that you have the required knowledge and experience and would like to apply for this role then please send your CV to [email protected] or telephone 0114 275 7905 to speak to Karen Nias.

 

*salary quoted is dependant on skills and experience and any subsequent offer is subject to a successful DBS application clearance.

 

Edited May 10, 2017 by BlueBoxIT
Approved