[ipad] Recovering lost/disabled ipads without Wifi

[Jamman960]

Morning,

 

I've recently come across a couple of issues, one where a student has forgotten their pin code, tried it too many times then possibly restarted it leaving the ipad disabled with no wifi so that we can't reset the code via mdm, on another occasion we put a pupils ipad into lost mode and then had it brought to us days later in lost mode with no wifi(again I assume they've restarted it).

 

Previously we've recovered the pupil to a spare ipad and wiped it, now I've brought a camera adapter and usb ethernet adapter along with a powered usb hub and can get an ethernet connection to the ipad where necessary. The only thing I did need to do is connect the camera adapter to a working ipad first to update it.

 

Hopefully I'm teaching everyone to suck eggs but having been advised to wipe the ipad by our support company I found this and figured I'd give it a go.

 

 

FYI I ended up using a TP Link USB 3 Gigabit ethernet adapter as Currys didn't have the apple one, this worked perfectly. We also needed to reserve an ip for the dongle and allow it through the firewall, within seconds the ipads (both disabled and in lost mode) received the commands from the mdm and started working again.

 

James

Edited March 27, 2017 by Jamman960

[smoothwall]

Hello James have you a link to the TP link adapter? thanks

[RLR]

We use this a lot. Especially with lost mode. I have had one or 2 times where it doesn't work but most of the time it does. This diagram might be of some use which I found.

[Jamman960]

Hello James have you a link to the TP link adapter? thanks

 

Here's the link to the adapter: Buy TP-LINK UE300 USB 3.0 to Gigabit Ethernet Universal Adapter | Free Delivery | Currys

[PR-UK]

We had an actual Apple Engineer in last week looking at our systems and answering our questions and the ethernet solution is the only current fix, there's a suggestion to the iOS team for an MDM option to allow the Shared iPad wireless menu by triple clicking while on the lock screen but don't hold your breath!

[Tor]

Hi, first post from a longtime lurker!

 

I've often been frustrated by users forgetting passcodes and the iPad coming to me disabled and with no wi-fi so I can't use our MDM (Lightspeed) to unlock the iPad. I was talking with Lightspeed about another issue recently and asked about this. In our passcode policy we had the number of failed attempts set to 10, which is the maximum allowed. I was told to set the maximum number of failed attempts to zero which means that the iPad doesn't get disabled and so the wi-fi doesnt' get switched off. It does seem counter-intuitive, but it does work, and was one of those "why didn't anyone tell me" moments, so I thought I'd share!

 

Tor