Davit2005 Posted March 9, 2017 Posted March 9, 2017 HP support are being HP support, will not give me any till I get agreement ID. In the meantime I am trying to google a bit to see how it should work. I have a device that will not backup but can deploy new firmware to. The log files are a complete dogs dinner.
njc235 Posted March 10, 2017 Posted March 10, 2017 If you are in support, you can call HP for assistance.
Davit2005 Posted March 10, 2017 Author Posted March 10, 2017 If you are in support, you can call HP for assistance. Yep, done that. We are all licensed up and have support but they need a Service Agreement Number which may take me a while for me to locate :-( .
njc235 Posted March 10, 2017 Posted March 10, 2017 They should be able to act in the basis of the serial number/system if which you will find in the GUI
Davit2005 Posted March 10, 2017 Author Posted March 10, 2017 They should be able to act in the basis of the serial number/system if which you will find in the GUI Not now they don't. You'd of honestly thought there would be a way and I got it bit frustrated with them before but this time I just thought if they need it I will have to try and find it. They couldn't help me locate the serial number in the GUI either.
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