TASC Insight - App Issues

[jimmckenna]

Hi quick question for TASC Insight users specifically about the App for IOS & Android. Recently, when we push a notice via Notice Manager the recipient is not getting any visible or audible warning on their mobile device. This is affecting both Android and IOS devices despite the app being setup correctly on the mobile device to advise of a new message. The actual message is received and is in the notice area of of Insight for each recipient. It is the audible and visual element of the push notifcation that is not working. Have been in contact with TASC and my ISP but still no resolution. The app's worth now is devalued as it no longer prompts the user. Just asking if any other location has experienced this and what the resolution was. Ay other advice gtreatly appreciated!! Cheers

[jimmckenna]

Further update on this in case any other user of TASC Insight App gets the same problem. Android app working OK. IOS devices running the latest version 10.2.1 (14D27) are not receiving an audible or visible warning of message received. They do receive the message into the Notice inbox. TASC support are aware and looking into this.

[truebluesteve]

Further update on this in case any other user of TASC Insight App gets the same problem. Android app working OK. IOS devices running the latest version 10.2.1 (14D27) are not receiving an audible or visible warning of message received. They do receive the message into the Notice inbox. TASC support are aware and looking into this.

 

I wasn't even aware there was an app! I quite like the software but I wish they had a better system of upgrades - or at least notifications that there is one available

[jimmckenna]

Hi, there is an app for both android and IOS devices available in the respective stores. I think it is an "add on" you pay a little extra for. No to much if I recall circa £180 . Good for students who all have mobile devices and more and more parents using to. I agree with you about notification of upgrades. Usually their support will advise to upgrade to the latest version when you are having any problems and report this on their helpdesk. I did ask about being notified when an upgrade would be available. I was informed that any updates are usually released to fix issues. If you are not having any issues, you do not need to upgrade!! Strange but that was the offering I received. Cheers