Ruckus VLANs issue- - non standard? Help.

[Dan_ATR]

Hi,

 

This afternoon I changed the untaged VLAN1 port on the actual AP its self to VLAN5. I changes the ruckus ZoneDirector to vlan 5.

 

Now I am unable to see any of my APs. I have been changing the VLANs on the switch to untagged vlan 5 or tagged vlan 5 but to no avail.

 

Also I have changed everything back. Still nothing.

 

All the VLANS coming to the APs as standard were all Tagged VLANS running over the native VLAN5.

Edited December 22, 2016 by Dan_ATR

[lostsoul]

I've not got specific experience with Ruckus, have you reconfigured the switch ports? Is VLAN 5 still untagged on the AP? Can you restore from a configuration backup? Edited December 22, 2016 by lostsoul

[Dan_ATR]

Ruckus were on the phone and they look lost lol.

[DannyG555]

How do your APs get their IP addresses? are they static or DHCP? If DHCP, is there something servicing requests on the new VLAN?

[Dan_ATR]

They are all static. All have IP/Subnet/DNS into staticly assigned to them.

[ADMaster]

I had ruckus installed about 3 years ago, and they told me not to mess with the default vlan or it would mess the system up.

I have APs on 3 different vlans no problem, they get the ZD info from DNS, and the ZD is on a management vlan with the rest of the network equipment. The vlan set on the ZD is still 1.

 

I'd restore from backup.

[burgemaster]

We have our ZD and all APs trunked for all VLANs that they will use (e.g. byod, guest VLANs). But strangely the default VLAN to each AP isn't trucked. Everything works but we couldn't quite understand why. When we called support they said "whatever you have it set to is correct" even though we to this day can't work out how it is working.

[Dan_ATR]

how do you hard reset the APs? Ruckus told me to just put the pin in for 20seconds and thats it. They they said that as long as the ruckus ZD has DHCP, we can find them again.