Microsoft Hardware Warranty Support

[Achandler]

Hi All

 

With the on-going increase with Microsoft producing hardware, it is a real shame that there warranty procedures are so poor and so slow. I wonder why when they are almost directly competing with Apple for a lot of this market, that they haven't got a nearly equivalent offering for support. To give you two examples:

 

Surface Pro 4, faulty screen (it started flickering), stated time to replace the item was 10 working days.

Wireless Display Dongle, faulty again, stated time to replace upto 12 working days after spendign 45 minutes speaking to someone who had no idea what I was talking about). This then get processed as a US return, so now I have to wait a further 48 hours for the correct team to process the replacement.

 

I like the Surface Pro 4, they are decent enough for school use, the wireless projecting issue I have solved myself so far but I am now loathed to actually buy anymore because I dread the process if one is faulty!

 

Just my two pence, I know Microsoft won't care, we are a pretty insignificant buyer but I thought everyone else might like to know about issues.

[Davit2005]

Apart from Office365/Azure team the rest of MS support is woeful from what I have experienced.

[FN-GM]

Apart from Office365/Azure team

 

Google knocks the spots off the Office 365 support!