OWA Message Pane freeze

[crispybits]

Hi all

 

Got a strange problem and google isn't playing nice today so I thought I'd see if any of you have had anything similar and how you resolved it.

 

One of our admin team keeps getting the message pane freezing when she forwards messages from another inbox. This causes her to have to close the tab down (in IE or Chrome, both seem affected) and reopen the mailbox again.

 

The message is sent immediately, but on her browser the spinning wheel of doom and "Sending" appear at the top of the email and you can't click away from it back to the inbox or anywhere else. However long it's left like this it stays in that state and the only way out is to close the tab and start again.

 

We get about 5-10 emails an hour into that inbox so she's understandably getting very frustrated with all the extra gumph she has to do for every message. Any ideas?

 

Ta in advance for any assistance.

 

Edit because it's useful info - I've tried clearing cache and cookies to no effect.

Edited November 29, 2016 by crispybits

[witch]

Does she need all the emails from that inbox - as a work around can you just redirect them for now?

[crispybits]

That's what I've done for the time being but she still needs to log into the other inbox and delete them after she sends them on to whoever they need to go to so that can't be the permanent solution unfortunately.

 

More info: She's having the problem on more than one computer and other staff are able to work normally with that shared inbox. So it's gotta be something either on her profile in O365 or on her network profile.