ClickView Support

[azc]

What's happened to ClickView UK support? It seems their UK team has completely disappeared, and they're trying to do global support from Australia. I heard they moved offices from Cambridge to London, did they get rid of all their UK support at the same time? It's made getting assistance very difficult as it's the middle of the night in Aus.

[RLR]

Just rang them and it seems okay. The line was very crackly so couldn't hear them very well but it's 11am and they answered. Got the number off this page: https://www.clickview.co.uk/contact-us/ Had an English accent so I guess it is still in the UK. The support email address are all co.uk

[lmgtfy]

Has Anyone got through to Clickview recently? I tried phoning 0333 207 6595 as we have had no service for over two hours now and it got answered by O2 messaging voice mail!

 

For a company this size they seem to have no UK presence anymore? The last time I spoke to someone at support he was in Sydney and it was 10pm his time!

[RichCowell]

Have you tried emailing?

 

I'd try the following in this order:

 

[email protected]

[email protected]

[email protected]

[FragglePete]

From what I can see, all their support is now based in Australia. Never had a problem when contacting them though; always get a response via e-mail within the hour normally. I know talking to my Account Manager that they ensure they have support to cover all the timezones they look after.

 

Pete

[lmgtfy]

Yea its fair enough but if we were considering buying it and I rung up and heard welcome to the O2 messaging service it doesn't come across very professional for what is after all a pretty big company.

[lnormi]

Went to the Firefly Roadshow yesterday where CV was a key sponsor. No show by CV. Very concerned they have left the UK completely and reverted back to their AUS office.

[minimoo]

We had the UK sales guy from clickview out earlier this month - and he was saying how they have an office in North london not far from us - will direct them to this thread for a comment.

[ClickView-UK]

Good Morning, Apologies for the delay in responding to this. Due to a couple of unforeseen circumstances, we were unable to attend the Firefly Conference at Pangbourne. Firefly were told in plenty of time; we did attend the other Firefly Conferences in the UK.

 

We have moved offices to Shoreditch in London; if anybody is nearby, pop-in and say hello! We are not and have no plans to leave the UK; we are producing new UK content every month. Please feel free to message me if you need anymore information.