Outlook not connecting - website down

[Novalee]

For a majority of people who use outlook here, they are getting the 'Trying to Connect...' in the bottom info bar - which interchanges with 'disconnected'.

 

Mine is working - I'm using 2016 and they are 2013 I think.

 

Any ideas? It's not really my area of expertise!

 

These people can, however, connect to their mail through Office 365.

Edited September 20, 2016 by Novalee

[mitchell1981]

You could try putting your details into this and it will let you know if there are any issues with any part of the connection process. Usually helps me to track down the problem.

 

https://testconnectivity.microsoft.com/

[Novalee]

Thanks @mitchell1981

 

The problem seems to have progressed somewhat now though. Noone can connect to our website from outside the organisation - also no mail is coming in at all now. It is going out - but anyone who tries to mail in immediately gets undelivered.

 

We can browse the web etc. So outgoing seems fine - I'm really stuck!!

[Novalee]

However, internal mail is sending and receiving okay.

[6Foot2]

From my Office 365 Admin Portal:

 

[thimon]

Having issues here as well. Service desk are currently putting it down to our firewall though...

[Novalee]

Well think we've sorted it. Our DNS hosting account had been suspended... back on now! Thanks everyone.