PSF workarounds

[Meldrew]

Hiya.

 

We had PSF installed at the beginning of January and we're still having them dialing in an almost daily basis to fix things. They fix one thing and break something else - I'm starting to wonder if their support team are paid on a per-fix basis or something.

 

Lately, we've found that clients in MyPortal (I think, as opposed to the client exe) hang when producing reports and whenever raised to their support, they suggest restarting the MS SQL Reporting service on the server. We're now having to do this on a virtually daily basis, which obviously isn't a solution, so I raised a ticket to this effect. Their answer: setup a scheduled task to restart the service!

 

PSF say that this is a known issue with Microsoft and it made me wonder if everyone else with PSF has to do daily restart of services to keep the system running? The more I have to do with the software the more I think its a complete shambles.

 

Meldrew