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Posted

When we got the SIMS Teacher App we had to associate all our iPads by sending our staff members an association code. We're just in the middle of swapping out the iPads for newer ones and was expecting to have to do this association again for the new iPads. This doesn't seem to be the case. The iPads and the SIMS teacher app work as normal as if the device is already associated in the portal.

 

Has device association changed? All our staff are restoring from iCloud back so I can only guess that something in the iCloud restore is automatically associating these devices?

Posted

We've only used the Teacher App briefly - the only thing I can think of is how are your devices authenticating, e.g. Office 365 (and is that e-mail address is the same as your Apple ID?)

 

I emailed [email protected] when the app was first rolled out, but not sure if the support has been redirected to ESD/1st line.

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