Newbie alert

[Helpdesk1862]

Hi,

 

I've worked in IT for 20 years. Crumbs... I've covered a lot of ground in the industry. I've been working at a school in the South West for the last 12 of those years, about to take on the running of a ticketing system to help our poorly understaffed department, stressed out teaching staff and the utterly technically challenged yay...

[unixman_again]

Welcome aboard! The people who post on here are quite friendly and don't bite much. Eduhobnobs help reduce the tendency to bite! Edited May 25, 2016 by unixman_again

[JJonas]

Welcome, if thats a helpdesk you are after take a look at Spiceworks Free Help Desk, Network Monitoring, and IT Community - Spiceworks

[Lonix]

Hi,

 

I've worked in IT for 20 years. Crumbs... I've covered a lot of ground in the industry. I've been working at a school in the South West for the last 12 of those years, about to take on the running of a ticketing system to help our poorly understaffed department, stressed out teaching staff and the utterly technically challenged yay...

 

Welcome to IT?

 

You are in a similar boat that many of us have faced and I've certainly been there.

[Joanne]

Hurray! Welcome to the mad house!

[DalekSec]

Hurray! Welcome to the mad house!

 

Don't listen to her! Mad people don't know they are mad, where as we know we are mad so then are not mad!

[Helpdesk1862]

Thanks all. JJonas, we evaluated a few helpdesks and decided upon Spiceworks. It looks okay to me so far, and has good reviews from most. It'll be getting the staff to use it for everything that will be the biggest headache.