Helpdesk1862

Thanks all. JJonas, we evaluated a few helpdesks and decided upon Spiceworks. It looks okay to me so far, and has good reviews from most. It'll be getting the staff to use it for everything that will be the biggest headache.

Hi, I've worked in IT for 20 years. Crumbs... I've covered a lot of ground in the industry. I've been working at a school in the South West for the last 12 of those years, about to take on the running of a ticketing system to help our poorly understaffed department, stressed out teaching staff and the utterly technically challenged yay...