Error allocating Activ Inspire V2.4 on RM CC4

[loxford120]

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[TD=class: small]I am allocating Activ Inspire V2.4 onto a CC4 laptop via RMMC. I am getting an error and upon checking the Application logs I can see the following:[/TD]

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Product: ActivInspire v2-- Error 1309. Error reading from file: Log Name: Application

Source: MsiInstaller

Date: 20/05/2016 10:44:16

Event ID: 11309

Task Category: None

Level: Error

Keywords: Classic

User: CENTRAL-PARK\CPS 9FRfJbQJ

Computer: CPS-LAP-190.central-park.internal

Description:

Product: ActivInspire v2 -- Error 1309.Error reading from file: \\CPS-LAP-190\RepoMan1$\9fd7323735e349fe85110a9f91cd1514\System32\UniBox10.ocx. System error 3. Verify that the file exists and that you can access it.

 

 

Im not sure if this is referring to a problem with the actual MSI or access problems to the RepoMan activ inspire folder.

 

If anyone can provide any suggestions or has had similar experience please reply back.

 

Thanks

 

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Edited May 20, 2016 by loxford120

[bossman]

@loxford120

 

Have you tried exporting the application from the RMMC and copying to the temp directory on the laptop and running from there to see if it installs?

 

If it does then you have the answer to your problem in that its the package repository on your server that has the wrong permissions on or the path is wrong,

 

Have you tried allocating the package to another laptop or workstation to also verify that it could be the laptop?

[loxford120]

Thanks Bossman,

 

I have Exported MSI and installed manually and getting the same error so assuming MSI has become corrupted. I have just re-created the MSI and then tried again manually but having the same error. I just cant locate any ocx file that I would assume to be linked with the MSI and there is certainly no System32 folder under the MSI, only a Program files and Common folder so confused as to the identity of the missing OCX file.

[bossman]

@loxford120

 

Do you have the activ inspire software from Promethean?

 

What format is it in?

[loxford120]

https://drive.google.com/folderview?id=0B9zVnhc8gQGKcWRBSnZEWHBURWs&usp=sharing

 

I have uploaded the MSI I have. Promethean have said to download their latest V2.6 but just confused as to why its asking for OCX files in a CC4 client and and under a standalone computer that I tried its saying there are missing dlls. Funny thing is I managed to allocated via RMMC and install on 2 clients (laptop and workstation just a month ago).

 

Might have to create from scratch a new V2.6 MSI and then test further.

[bossman]

@loxford120

 

Its the package, you don't have all of the folders structures such as the System32, Windows and translations with all the files related to these, I ran the msi as administrator on my workstation and it came up with the errors which you have encountered as it is looking for these files within those folder structures,

 

Have you followed the Promethean guide on how to set it up as a network installation?

 

https://support.prometheanworld.com/help-library/?q=Network+installation+guide+activ+inspire

Edited May 20, 2016 by bossman

[loxford120]

Its pretty strange that the same MSI allocated successfully on two clients and now missing these folder structures. I will have to re-create the package again. Thanks for checking and confirming this.