Apple Configurator 2 stuck on installing iOS

[kparkes93]

Hi all

 

Using apple configurator 2, and keep getting stuck on Installing iOS when i try to setup/restore a device (iPad 2)

It used to do this in AC1, but i found i was able to get past it by just manually erasing the iPad and it would then prepare the device as it should.

Obviously that solution isn't very good when you have 20+ iPads to set up/update

 

Anybody got any suggestions?

[kparkes93]

Also once its stuck on installing iOS, you can't get out of AC unless you force quit.....

[tmoon-mint]

Are you on the latest version of AC2? It was very buggy when it first came out and has had several updates since.

 

- - - Updated - - -

 

Also could be a corrupt IPSW file. These are stored at the following path:

 

~/Library/Group Containers/Group.com.apple.configurator/Library/Caches/Firmware

Edited April 19, 2016 by tmoon-mint

[kparkes93]

Are you on the latest version of AC2? It was very buggy when it first came out and has had several updates since.

Yes, cleared off all pending updates yesterday (including OS X too)

[kparkes93]

Are you on the latest version of AC2? It was very buggy when it first came out and has had several updates since.

 

- - - Updated - - -

 

Also could be a corrupt IPSW file. These are stored at the following path:

 

~/Library/Group Containers/Group.com.apple.configurator/Library/Caches/Firmware

Was a freshly downloaded iOS this morning, as I said, its an issue I've been experiencing since AC1 I have just tried with two different devices, one running iOS 9 and the other running 8 and the same occurs

Edited April 19, 2016 by kparkes93

[tmoon-mint]

Are you using genuine USB cables? Had problems with cheap third party ones in the past.

[kparkes93]

Are you using genuine USB cables? Had problems with cheap third party ones in the past.

Yes, originals from the box

[RLR]

I've had this kind of issue when the device is locked to an apple ID (activation lock).

[kparkes93]

I've had this kind of issue when the device is locked to an apple ID (activation lock).

Isnt locked to an Apple ID. Only ID signed in is the one where the VPP apps are assigned to. which is just "[email protected]" So that shouldn't be causing an issue :/

[RLR]

Does the Ipad 2 support the update that's being applied in ac2?

 

I'm wondering if it's setting to do with this. http://www.theverge.com/2016/3/25/11306044/apple-ios-9-3-update-problems

[kparkes93]

Does the Ipad 2 support the update that's being applied in ac2?

 

I'm wondering if it's setting to do with this. Apple re-releases iOS 9.3 for iPad 2, posts help page for other update problems | The Verge

Im assuming it does? else AC2 wouldn't pick it up?

Ive been having this issue since way before 9.3 came out, it used to do it even when iOS8 came out. So dont think its to do witht iOS release

 

If i didnt have so many devices already under supervison etc... then i would just wipe OSX and start fresh, but then whats the stop the same issue again happening down the road? :/

[tmoon-mint]

Does the Ipad 2 support the update that's being applied in ac2?

 

I'm wondering if it's setting to do with this. Apple re-releases iOS 9.3 for iPad 2, posts help page for other update problems | The Verge

The latest update is iOS 9.3.1 now. None of the others are being signed anymore.