Are Impero Support alive?

[Zoom7000]

Not sure about their support, but their sales certainly aren't interested! I tried several times for a quotation and got no replies to messages!

[Iain.Faulkner]

We also have had contact with Impero support :-) Version 5.3 installed itself on Friday morning, causing us problems with updating clients, clients appearing in the server console, violations and keywords, scheduled shutdowns...but we have managed to speak to Impero support and are now working through these issues.

[Andy93]

@Andy93

 

If your case is still outstanding, please could you PM me your details so that I may check the case is prioritised correctly and ask one of the team to get back to you.

 

Kindest regards

Mic Sanderson

Support Manager

Impero Software

 

Hi again

 

Since I passed my details over to you, a member of the support team emailed my colleague (not me) which was a bit confusing and scheduled us in for a support session on Friday at 11am. My colleague emailed back with my details to contact at 11 however neither of us ever heard back or received a call or email at 11 and haven't heard anything since.

 

Andy

[Mic_Impero]

@Andy93

 

Apologies Andy. I've just looked at your ticket and can see that your colleague was contacted due to you not being on our CRM; you are now. We swapped your appointment from Phil to another engineer as Phil was overrunning with a previous session. The engineer who agreed to call you is on leave this week and so I cannot check with him why you weren't called or whether we tried but missed you etc, but what I can say is that I've just spoken with Phil and he is going to call you this afternoon around 3:30 / 3:45 as he comes off a 3pm appointment. He now has your direct dial as given to us by your colleague, and the ticket is in your name.

 

Apologies once again.

Mic Sanderson

Support Manager

Impero Software