Users cannot print after server update.

[dibekem]

Hi guys.

 

I just updated the server and users cannot print. When I check there is no printer installed on users account and when I try to add a printer it says the local spooler is not running. Check and its true. Restarted but still cant print. If i log in as system admin I can print. Also weirdly some teachers do print from their classrooms.

 

The server running on 2008 R2

 

Im confused[emoji51][emoji51][emoji51]

[pete]

You're going to have to give a bit more info.

 

Which server? What update(s)? Drivers? Are the local spoolers crashing and then not restarting (tries twice, then gives up by default - check the logs) or did they not start in the first place?

 

Are the people who can print using the same driver as the ones who can't? Check.

[dibekem]

We only have one server which is running on Windows Server 2008 R2. I had to run windows server update over the weekend as the server needs to be up to date by the end of March. I did the additional updates to. I just checked the event viewer. We have couple of Hp laserjet 500. Color m551 printers and the driver install is failed on the local machine. When I try to update the driver the spooler stops. Hence it cant install the driver.

[LeMarchand]

Does it install if logged on as Admin?

[dibekem]

nope it stops the spooler on the admin too.

 

I found a printer that I thought was the one causing all this but after removing that printer from the servers I still having issues.

 

Im getting the following errors (see attachments)

 

Something stopping the printer spooler at the workstation.

 

Wish I have never updated the server.

[Koldov]

. I did the additional updates to.

 

Did you mean 'Optional'? Did you check to see what these were?

 

My Print Server has 'Optional updates' that include drivers for ALL the printers it has installed.

 

I make sure NEVER to install these (in fact I hide them), it's never been a good experience installing important drivers from Microsoft...

 

I know that's no help now, but maybe you can check and see if any other printer drivers were installed in the updates?

 

Are these networked printers being installed by GPO and getting the drivers from the server? Can you install one locally with a driver from the affected PC using TCP port?

 

Kol.

Edited February 29, 2016 by Koldov

[sted]

have you tried setting the print drivers to isolation mode that way if ones funny it dosent take down all of them

[dibekem]

I fixed it. My god!

 

Yes unfortunately I thought let updated everything while no one using it. So yes I did the optional update. I only found one printer that had an update but thats failed.

 

Anyway what Ive done is deleted a .dll file. If you check my attachment one of them has a hp6bsy2917.....dll file. After deleting that from the local pc and restart the pc the problem is gone[emoji28]

 

I think as you said one of the printer got updated and messed up the local spooler. I tried the printer isolation as well but i guess this dll is already on the computer.

 

Now is there a way of getting rid of this dll quickly? [emoji4]

[sted]

I fixed it. My god!

 

Yes unfortunately I thought let updated everything while no one using it. So yes I did the optional update. I only found one printer that had an update but thats failed.

 

Anyway what Ive done is deleted a .dll file. If you check my attachment one of them has a hp6bsy2917.....dll file. After deleting that from the local pc and restart the pc the problem is gone[emoji28]

 

I think as you said one of the printer got updated and messed up the local spooler. I tried the printer isolation as well but i guess this dll is already on the computer.

 

Now is there a way of getting rid of this dll quickly? [emoji4]

 

startup/shutdown script gpp

[dibekem]

Thanks [emoji4]