MrPstv Posted January 20, 2016 Posted January 20, 2016 MS Surface Safety Notice AC Power Cords for the Microsoft Surface Pro, Microsoft Surface Pro 2 and certain Microsoft Surface Pro 3s As of 22 January 2016, at 6:00am Pacific Standard Time (US West Coast time), in cooperation with various government regulatory agencies, Microsoft has initiated a voluntary recall for AC power cords (the cord that plugs into an electrical outlet) supplied with the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 purchased prior to 15 July 2015 (“pre-15 July 2015 Surface Pro 3s”). If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard. Surface-power-cord-type-G Microsoft Surface Pro and Surface Pro 2, and pre-15 July 2015, Surface Pro 3 customers will receive a replacement AC power cord at no cost. Please visit this website for more details: http://www.surface.com/powercord What to do: 1. Stop using your AC power cord (the cord that you plug into an electrical outlet) if you have a Surface Pro or Surface Pro 2, or a pre-15 July 2015 Surface Pro 3. 2. Visit the Microsoft Surface Pro AC Power Cord Recall website at http://www.surface.com/powercord to request a free replacement AC power cord. 3. Review the cord care instructions on the Surface support page at Power Cord Care (Clean and care for Surface | Clean touchscreen | Clean keyboard). For more information: Contact Customer Support: http://www.microsoft.com/surface/support/warranty-service-and-recovery/powercordcontact 3
Steve21 Posted January 20, 2016 Posted January 20, 2016 Oops, this page isn't here. I feel tricked! Steve
MrPstv Posted January 20, 2016 Author Posted January 20, 2016 Oops, this page isn't here. I feel tricked! Steve Sorry Dude....
JATSO Posted January 22, 2016 Posted January 22, 2016 MS Surface Safety Notice AC Power Cords for the Microsoft Surface Pro, Microsoft Surface Pro 2 and certain Microsoft Surface Pro 3s As of 22 January 2016, at 6:00am Pacific Standard Time (US West Coast time), in cooperation with various government regulatory agencies, Microsoft has initiated a voluntary recall for AC power cords (the cord that plugs into an electrical outlet) supplied with the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 purchased prior to 15 July 2015 (“pre-15 July 2015 Surface Pro 3s”). [ATTACH=CONFIG]34477[/ATTACH] If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard. Surface-power-cord-type-G Microsoft Surface Pro and Surface Pro 2, and pre-15 July 2015, Surface Pro 3 customers will receive a replacement AC power cord at no cost. Please visit this website for more details: Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices What to do: 1. Stop using your AC power cord (the cord that you plug into an electrical outlet) if you have a Surface Pro or Surface Pro 2, or a pre-15 July 2015 Surface Pro 3. 2. Visit the Microsoft Surface Pro AC Power Cord Recall website at Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices to request a free replacement AC power cord. 3. Review the cord care instructions on the Surface support page at Power Cord Care (Clean and care for Surface | Clean touchscreen | Clean keyboard). For more information: Contact Customer Support: Microsoft Surface Pro AC power cord replacement global phone numbers Just seen this thanks for posting:)
Davit2005 Posted January 22, 2016 Posted January 22, 2016 Has it been a long week for me or have they changed/updated the date? Confused.com https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/powercord This recall applies to: AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015 This recall DOES NOT apply to: AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book Power supplies with DC power cord for all devices AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3
DJ-1701 Posted January 22, 2016 Posted January 22, 2016 Has it been a long week for me or have they changed/updated the date? Confused.com https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/powercord This recall applies to: AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015 This recall DOES NOT apply to: AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book Power supplies with DC power cord for all devices AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3 That's because the hyperlink you have is going to the US site I believe. Try this one: https://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/powercord 1
IrritableTech Posted January 22, 2016 Posted January 22, 2016 Thanks - registered for a new one. Does anyone remember MS having to do a similar power cord replacement on the original xbox? They sent out new leads with an inline RCD because the issue was internal to the xbox (solder joints cracking resulting in arcing) and a new cable with extra safety measures was far easier. Different issue this time though by the looks of it.
Davit2005 Posted January 22, 2016 Posted January 22, 2016 That's because the hyperlink you have is going to the US site I believe. Try this one: https://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/powercord Yep, it has been a long week on top of been stuck on a tube train not moving in the middle of nowhere this morning for 45mins
Davit2005 Posted January 22, 2016 Posted January 22, 2016 You may want to all check your serial numbers if you bought from a Third party like us.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now