RDP Not working

[NokiX]

Hi All,

 

We are having an issue with one of our 2008 R2 virtual servers in which it's not allowing RDP connections. We are not sure why this is the case as no configuration changes have been made however we have attempted to enabled/disable the RDP service and have also disabled the firewall entirely but we are still unable to RDP. We can of course go through hyper-v to manage the server that way but it's not ideal so I wondered if anyone else has had RDP service issues similar to this.

 

It's worth noting when we stop the remote desk services it seems to crash attempting to stop the service and hangs on the 'stopping' phase so I'm not sure if there is an issue with the service itself!

 

Regards,

 

Chris.

[Jawloms]

Is it at least pingable?

[NokiX]

Yes it is possible to ping the server and you can access shares without any problem it's just the RDP service this seems to effect.

[Davit2005]

Not a license issue?? That was assuming you are using it for remote access or something

 

Or does it not even allow 1 RDP connection?

Edited January 15, 2016 by Davit2005

[NokiX]

No the licensing isn't an issue here but we only noticed it recently as we are working on a new cluster setup and found that we were unable to remote onto this machine when in the past it was never an issue. The remote connection attempt will simply time out like the RDP service isn't even running which is the odd thing about it since it's setup in the same was as every server.

[twin--turbo]

re-boot

[NokiX]

re-boot

 

I've lost count how many times i've tried that

[twin--turbo]

disable rdp.

 

ok download "tcplisten" to the server and start it and put it on port 3389.

 

then telnet to the server on port 3389 and see if tcp listen responds.

 

that will narrow down network/firewall or RDP.

[NokiX]

disable rdp.

 

ok download "tcplisten" to the server and start it and put it on port 3389.

 

then telnet to the server on port 3389 and see if tcp listen responds.

 

that will narrow down network/firewall or RDP.

 

Will try that on Monday although it shouldn't be the firewall since it's disabled but saying that RDP is supposed to be enabled so I wouldn't be surprised if the firewall was in fact still on even when it's supposed to be disabled.