App is listed as installed on iPad in Lightspeed MDM

[denon101]

But it is not....

 

We are currently trialing the iPads and Lightspeed. I have set up a VPP account and we are pushing out free apps. I had the seesaw app installed and they updated it. I removed the old app and set the new updated version to install. The old version was removed but it is still listed as installed in Lightspeed. As this is the case the new version will not install.

 

Does anyone have any ideas?

 

Thanks

[Brimstone]

You need to ensure you've repurchased the new free version from VPP don't use the embedded store in Lightspeed as this is unlikely to work, once purcased the VPP store should update the app and Lightspeed will push this out..

[denon101]

I have, I even revoked the licence and then installed the new version... Still no joy!

[Brimstone]

I have, I even revoked the licence and then installed the new version... Still no joy!

 

I would try and remove and reenrol the iPad into Lightspeed, there are some issues with Apple's Push services and IOS9.2 at present.

[Edu-IT]

But it is not....

 

We are currently trialing the iPads and Lightspeed. I have set up a VPP account and we are pushing out free apps. I had the seesaw app installed and they updated it. I removed the old app and set the new updated version to install. The old version was removed but it is still listed as installed in Lightspeed. As this is the case the new version will not install.

 

Does anyone have any ideas?

 

Thanks

Have you tried forcing a resynch?