Jambo_C Posted January 11, 2016 Posted January 11, 2016 Hi, I have a user that has a number of flipcharts with embedded Flash files. These were working fine until a few days ago, nothing has changed as far as I'm aware but now the Flash parts are blank. They show up in the preview but as soon as the flipchart goes "live" they disappear. You can click on them and highlight them but it just shows a box around a blank area. This also happens if you import a Flash file into a brand new flipchart, as soon as it imports it just goes blank. Any help appreciated. Thanks.
phillyrovers Posted January 11, 2016 Posted January 11, 2016 Hi Jambo_C, I assume that a flash update has pushed out and potentially has gone wrong. I would start with uninstalling ALL versions of Flash that are on the computer (there could be multiple), reboot, then re-download and reinstall the NPAPI Flash that ActivInspire uses. If that doesn't work I would contact Promethean support with an example flipchart and let them take a closer look at it. Thanks 1
Jambo_C Posted January 12, 2016 Author Posted January 12, 2016 Hi, Thanks, I've not had chance to look at this yet but will have a look tomorrow. As far as I'm aware he says that there hasn't been a Flash update.
Jambo_C Posted January 14, 2016 Author Posted January 14, 2016 Uninstalling Flash didn't seem to do anything but I removed Activ Inspire and re-installed that and it's working again.
phillyrovers Posted January 14, 2016 Posted January 14, 2016 Glad you are sorted Not sure what would of caused it, but at least it's fixed
Recommended Posts