Company saying I am not usually allowed to release licenses once its been used?

[Zezima]

I wont mention the company name, but its a company that creates disc learning resources. Mainly flash applications for the teahcers whiteboard.

 

We bought 6 "permanent" licesnes.

 

long story short, I used all 6 licesnes... then realised I was suppose to install them for teachers laptops (not their classroom PC). When I called the company they said I am unable to release the licenses and once they have been used then thats it... you cant re-use them.

 

They ARE being helpful and siad if I can prove I removed the software, that they will give me 2 more licesens i can use. I really appriciate this, if I am totally in the wrong here.

 

But is that right? That even though we paid 100s of pounds for 6 licenese, that once they have been entered on the PC we cannot take it off... the company has no legal obligation to release that license? Do I have any legal rights to transfer the license or release it from the software? Would it depend on the type of license?

 

Thanks

[ZeroHour]

It really depends on the EULA to be honest I think. Normally if the pc you have installed dies and you have to replace it they may allow a transfer but I would hope that they would show some leniency if the software had just been installed (aka not activated months ago) but if the software doesnt check activation on runtime they may be concerned you are trying to activate on a large amount of pc's.

[3s-gtech]

Some companies will charge a release fee for this, if a hardware ID is sent to them that locks the software to that device. Others are just extremely strict and want full price. Personally, I'd vote with my feet and ask for a full refund, which you can do if you're still in the cooling-off period. That'll stick it to them.

[Zezima]

Some companies will charge a release fee for this, if a hardware ID is sent to them that locks the software to that device. Others are just extremely strict and want full price. Personally, I'd vote with my feet and ask for a full refund, which you can do if you're still in the cooling-off period. That'll stick it to them.

 

Id really love to do that lol. Havn't liked how they have been with me so far.

 

They asked for prove that I unstinalled the software on 2 PCs so I sent them SS of the activated software and the event viewer saying that they were uninstalled. I sent it to them yesterday - Im just hoping for a response so i can install this on teahcer laptops for christmas break.

 

Any idea where Id usually find the EULA for purchased products? Would it be in the emial of whoever bought it?

Edited December 18, 2015 by Zezima

[ZeroHour]

Any idea where Id usually find the EULA for purchased products? Would it be in the emial of whoever bought it?

 

Usually it shows up at the start of the installer process asking you to confirm you agree.

This tool can be useful to get a rough outline of a EULA: https://www.brightfort.com/eulalyzer.html#Overview