Activinspire Crashing while editing profiles

[NathenF]

I have a problem with Activinspire, in that it crashes without fail when you try and edit the profiles.

The method I have here will crash it without fail on this users laptop.

She has a brand new laptop, hardware has been tested and it's fine.

Fresh install of both Windows 8.1 and Windows 10, happens in both.

Computer is domain joined, and occurs whether she is connected to an activboard or not.

The installed version is the latest off the website.

Anyone have any ideas?

 

 

Attached is the "Problem Steps Recorder" capture of the problem.

active inspire.zip

[DangPro]

Some questions about your setup. Has this been installed under an admin account? Are the profiles located on the local drive or a network drive? If this is on a network drive you may not have the permissions to save the changes to the profile.

 

One thing to try is clearing out the temp file on your system. Close ActivInspire then you can opening File Browser and put %temp% in the address line and hit enter. The select all the files in the temp folder and delete. If any are in use just skip them. Restart ActivInspire. Does the issue persist?

[NathenF]

Hi.

 

The software was installed on the system before it was joined to the domain. Profiles are stored on the server, the affected user is in all the same groups as the other teachers and that group has full access to the folder.

I wouldn't have thought it would be temp files on a fresh system install, but I'm willing to give it a shot!

 

Thanks!