Smartboard stops responding after 5 - 10 mins after computer switched on

[SimpleSi]

I've had a new smartboard 4065 LCD board installed last (and not had much time to play with it) but it is interactive for about 5-10 mins after computer is switched on.

 

Tomorrow I'm going to have a full play with it and try it with another computer but has anyone else had this fault?

 

 

Simon

PS I'm running the old 11.4 software

[Tirito]

These boards require 15.xx software to function properly.

We have 4 of the exact same boards at our school, they are all running 15.1 and are all working fine.

We got the licenses for the software with the purchase of the boards.

 

Hope that helps.

 

P.S. They also do funny things when connected to USB 3.0 ports, stick with USB 2.0.

[Techykev]

Are you using the latest drivers/smart ink with your Notebook 11.4 software or just the drivers that came with the software?

 

https://www.smarttech.com/Support/Browse+Support/Download+Software/Software/SMART+Product+Drivers+and+Ink/SMART+Product+Drivers+and+Ink/SMART+Product+Drivers+12+Win

 

We are now using the latest drivers with the Notebook 11.4 software, you will have to remove the older drivers first and may get a message saying the new drivers may not be fully compatible with the older Notebook but we have had no problems since upgrading our drivers last month. May be worth a try.

[SimpleSi]

OK - tried the V12 drivers - at least don't get error x on smartboard tray icon saying its not connected but still stops working after 5-10 mins

 

I've completey removed all Smart software and re-installed - situation

 

tried disabling everything else using msconfig - no diff

 

INstalled the v12 drivers on a laptop - works fine

 

I think I'm left with having to re-image this computer but I hate doing that

(Cause I don't run domain so have to backup all files etc

 

So any last thoughts before I go down this route?

 

Simon

Edited November 24, 2015 by SimpleSi

[Michael]

You should be able to install the newer 12 drivers, over any existing drivers 11.4 shipped with by default. I've certainly done this with a Windows 10 image I built recently.

[snagrat]

Have you tried a BIOS update?

[SimpleSi]

Never ever done a BIOS update on any computer

 

I'l try simple re-image first I think

[TommyCooper]

4065's can be picky about the total length of the USB cable (including anything that's fitted in dado trunking). Try a shorter cable directly between PC and the panel, and make sure it's connected to a USB 2 port not a USB 3 one.

[SimpleSi]

4065's can be picky about the total length of the USB cable (including anything that's fitted in dado trunking). Try a shorter cable directly between PC and the panel, and make sure it's connected to a USB 2 port not a USB 3 one.

Tried those techniques

[dapaulio]

We had a similar issue

Whats the total cable length between Computer and smartboard. Not the distance between computer and smartboard.

 

I replaced the cable between trunking and projector with a 20m (I thought) usb cable with an inline active booster however Vision don't seem to have them on their website anymore. the longest they do is 15m

 

USB Cable and Adaptors

 

TC 15MUSB+ [sAP:3004953] 15 metres (49.2 feet)

 

*10+ and 15+ models have an in-line active booster (48 mm / 1.9″ long x 25 mm / 0.98″ wide) integrated half way along cable.

When used with Vision’s Techconnect modular faceplate recommends using with the TC2 USB+ active booster module with all cables longer than 5m (16.4 ft).

[TommyCooper]

Have you tried another computer to see if that show the same fault? If it still drops the connection after 5 to 10 mins I'd suggest getting hold of the serial number and contacting Steljes (the warranty holder for most 4065s sold in the UK). They might have some other suggestions for you to try but they can probably also help if it's still under warranty and has a fault.

[SimpleSi]

I wont go into all my trials and tribulations with this fault but I finally managed today to clone a working teacher machine to the strange behaviour one and now it works fine!

 

The teacher is now by bestest friend and loves the much superior registration that interacitve displays have - and the price of the board was £2600 which is a heck of a lot less than a few years ago and makes it a no brainer to buy an old 600 series for £1000.

 

Of course, we'll have to see how long they last.........

 

Hopefully in another 5 years - we'll have stick on sheets of OLED paper on all walls

 

Simon