Google Drive Not Connecting

[andyk]

I've got a rather strange issue with Google Drive on only one Windows 7 64 bit workstation. For some reason Drive will no longer connect to the Internet and as such won't sync. The Drive tray icon is greyed-out and gives me no options to edit any settings or preferences. All other workstations that run Google Drive are absolutely fine which eliminates any network firewall related issues that could be blocking the connection. Our Internet connection is working without issues. We do run behind a proxy provided by the LA. Updates are applied to Windows 7 but are always tested before deployment in the event it causes any issues such as this.

 

So far I have:

 

- Reinstalled Google Drive

- Tried temporarily disabling Eset Endpoint Anti-Virus

- Added drive to Windows Firewall

- Temporarily disabled Windows Firewall

- Tried stopping and then restarting Drive by running it manually from C:\Program Files (x86)\Google\Drive\googledrivesync.exe

- Rebooted the machine a number of times

- Checked the drive logs which give an output as follows:

 

2015-10-13 10:13:55,614 +0100 INFO pid=4484 4532:LaunchThreads   common.sync_app:1668 Network initializing account: ConnectionFailure: 'Error [Errno 10061] No connection could be made because the target machine actively refused it', recovery plan: RecoveryPlan.UNKNOWN, recovery targets: set([])

 

I am currently at a loss with this so any help would be great!

 

Thanks!

Edited October 13, 2015 by andyk

[Moos3h]

Hi Andy,

 

Sounds a little similar to what I'm experiencing here (except all machines I have access to seem to have the problem): http://www.edugeek.net/forums/cloud-services/160316-google-drive-sync-apols-if-not-right-forum.html

 

Sorry, I don't have a definitive answer as I've not solved my problem yet but there are some additional steps listed that you MAY want to try, they didn't help me but it could be a different underlying issue that you're experiencing!

 

Good luck

 

Cheers,

James

[andyk]

Hi James,

 

Cheers for the link - I'll definitely give the suggestions mentioned in your post try. It's a real pain and, like you, I just can't seem to get to the bottom of it. If I get any further with it I will let you know.

 

Thanks!

 

Andy

[sparkeh]

I am having exactly the same problem. One machine won't connect although it appears that it is identical to machines that will connect.

Tried all the suggestions but no joy.

[andyk]

That's the same for me Sparkeh. All other workstations can connect, but despite identical config deployed through group policy - e.g. internet setting etc, I only have only workstation that doesn't want to sync. I am going to try and contact Google through the apps admin portal to see if they can offer any insight. Long shot, but worth a go.

[Moos3h]

Google have given me version 1.24 today and that works, so it looks like 1.25 does indeed have some issues with proxy servers

[sparkeh]

Google have given me version 1.24 today and that works, so it looks like 1.25 does indeed have some issues with proxy servers

Any chance I could get a copy of that to test here?

[Moos3h]

https://dl.google.com/drive/1.24.9931.5480/gsync.msi

[sparkeh]

https://dl.google.com/drive/1.24.9931.5480/gsync.msi

Legend!

 

That version works fine. Cheers for that

[andyk]

Excellent - worked for me too!!

[Moos3h]

Google have pointed me to this thread - https://productforums.google.com/forum/#!topic/drive/iKtE7z0VV_Q;context-place=topicsearchin/drive/1.25

 

If you can be bothered, it might be worth mentioning our collective displeasure in there to help them know they need to pay better attention to this stuff